Privacy

We attach great importance to data protection. The collection and processing of your personal data is carried out in compliance with the applicable data protection regulations, in particular the EU General Data Protection Regulation (GDPR).

In this data protection declaration, we inform you which data we store, when and for what reason.

In this data protection declaration, we inform you which data we store and when, and for what reason. In addition, we inform you about your rights and provide you with further information required by law.

1. RESPONSIBLE FOR DATA PROCESSING

This privacy information applies to data processing by:

Zerres Retail GmbH & Co. KG
Regioparkring 1
41199 Mönchengladbach
Phone: 02166 8462614
E-mail: info@zerresretail.de

2. COLLECTION AND STORAGE OF PERSONAL DATA AND THE NATURE AND PURPOSE OF ITS USE

When you visit our website

When you visit our website www.zerresretail.de / www.zerresstore.com, the browser used on your terminal device automatically sends information to our website server. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automated deletion:

IP address of the requesting computer,
Date and time of access,
Name and URL of the file accessed,
Website from which the access is made (referer URL),
browser used and, if applicable, the operating system of your computer as well as the name of your access provider.

The aforementioned data are processed by us for the following purposes:

To ensure a smooth connection of the website,
To ensure a comfortable use of our website,
to evaluate system security and stability,
for other administrative purposes.

The legal basis for the data processing is Art. 6 para. 1 sentence 1 lit. f DSGVO. Our legitimate interest follows from the data collection purposes listed above. In no case do we use the collected data for the purpose of drawing conclusions about your person.

We also use cookies when you visit our website. You can find more information on this in section 4 of this data protection declaration.

When you register for our newsletter
If you have expressly consented in accordance with Art. 6 Para. 1 Sentence 1 lit. a DSGVO, we will use your e-mail address to send you our newsletter on a regular basis. The provision of an e-mail address is sufficient for the receipt of the newsletter.

Unsubscription is possible at any time, for example via a link at the end of each newsletter. Alternatively, you can also send your unsubscribe request at any time by e-mail to info@zerresstore.com or info@zerresretail.de.

This website uses the CleverReach platform for sending newsletters. CleverReach GmbH & Co. KG, (Schafjückenweg 2, 26180 Rastede; www.cleverreach.com) is used for the technical processing of the newsletter dispatch and is a German company based in Rastede, which provides the software and infrastructure for sending consent-based electronic messages.

Furthermore, CleverReach GmbH & Co.

Furthermore, CleverReach offers various analysis options on how the newsletters sent are opened and used, e.g. to how many users an email was sent, whether emails were rejected and whether users unsubscribed from the list after receiving an email. However, these analyses are only group-related and are not used by us for individual evaluation.

Further information on data protection at CleverReach can be found here:
https://www.cleverreach.com/de/datenschutz

Contact us by email
For questions of any kind, you can also contact us by email. All we need for a reply is a valid sender email address so that we know who the enquiry is from and so that we can answer it. Further information can be provided voluntarily.

Data processing for the purpose of contacting us is based on your voluntarily given consent in accordance with Art. 6 Para. 1 Sentence 1 lit. a DSGVO.

The personal data collected by us for the processing of your request will be deleted after completion.

When using the „Appointment Shopping“
offer, you have the option of making an appointment to shop in our stores via our website

In accordance with the requirements of the current Corona Protection Ordinance of North Rhine-Westphalia (Corona-Schutzverordnung NRW), we must register and store your personal data in the form of name, address, telephone number and/or e-mail address and, if necessary, make it available to the relevant authorities. The data will be stored in accordance with the applicable data protection regulations, administered and deleted after 4 weeks after the agreed date for the purchase.

When using a contact form
For questions of any kind, we alternatively offer you the possibility to contact us via a form provided on the website. In this case, it is necessary to provide your name and a valid e-mail address so that we know who the enquiry is from and so that we can answer it. Further information can be provided voluntarily.

Data processing for the purpose of contacting us is based on your voluntarily given consent in accordance with Art. 6 Para. 1 Sentence 1 lit. a DSGVO.

The personal data collected by us for the use of the contact form will be deleted after completion of your request.

When you participate in the customer card programme – Zerres Factory Store Card
We collect, store and use your name, address and date of birth and any other voluntary contact details for the purpose of processing the customer card application, managing the customer relationship and processing the customer card programme.

The data processing within the framework of the customer card programme is carried out in accordance with Art. 6 Para. 1 Sentence 1 lit. a DSGVO on the basis of your voluntarily given consent.

When ordering in our online shop
You can ünnen make orders via our website. You can either do this as a guest without registering, or you can register in our shop as a customer for future orders. The advantage of registering is that you can log in directly to our shop with your e-mail address and password in the event of a future order without having to re-enter your contact details for the order.

Your personal data is entered into an input mask and transmitted to us and stored. If you place an order via our website, we collect the following data first, both in the case of a guest order and in the case of registration in the shop:

Your personal data are entered in an input mask and transmitted to us.

Surname, first name, surname,
A valid e-mail address,
Address,
Phone number (landline and/or mobile)
optional: payment data (e.g. credit card number and validity period)

This data is collected,

in order to be able to identify you as our customer;
to process your order.
in order to be able to process, fulfil and handle your order;
to correspond with you;
for invoicing;
for the settlement of any existing liability claims, as well as the assertion of any claims against you;
for the technical administration of our services.
to ensure the technical administration of our website;
to manage our customer data.

As part of the ordering process, consent is obtained from you for the processing of this data.

The data processing is carried out in response to your order and/or registration and is necessary according to Art. 6 para. 1 p. 1 lit. b DSGVO for the aforementioned purposes for the appropriate processing of your order and for the mutual fulfilment of obligations arising from the sales contract.

The personal data collected by us for the processing of your order will be stored until the expiry of the legal obligation to keep records and will be deleted thereafter, unless we are required by Article 6 (1) sentence 1 lit. c DSGVO, we are obliged to store your data for a longer period of time due to tax and commercial law retention and documentation obligations (from HGB, StGB or AO) or you have consented to a longer storage period according to Art. 6 para. 1 p. 1 lit. a DSGVO.

Your personal data will only be passed on to third parties by us to the service partners involved in the processing of the contract, such as the logistics company commissioned with the delivery and the credit institution commissioned with payment matters. In cases where your personal data is passed on to third parties, however, the scope of the data transmitted is limited to the minimum necessary. 

We have commissioned BS PAYONE GmbH, Lyoner Stra;e 9, 60528 Frankfurt/Main, Germany |HRB 116860 | with the processing of payments (credit card payment (Visa, Master/Maestro-Card), paypal, giropay, Sofort-Online-Überweisung). For this purpose, BS PAYONE GmbH requires, among other things, your name and address, account number and bank code or credit card number (including validity period), invoice amount and currency as well as the transaction number. BS PAYONE GmbH may use this information for the purpose of processing the payment and pass it on to us. BS PAYONE is obliged to treat the information in accordance with the data protection laws. You can view the privacy policy of PAYONE GmbH at https://www.payone.de/datenschutz/.

When you select one of the payment options (credit card payment (Visa, Master/Maestro-Card), paypal, giropay, Sofort-Online-¨berweisung) during the ordering process in our online shop, data is automatically transmitted to PayOne. By selecting this payment option, you consent to the transmission of personal data required for payment processing.

The transmission of your payment data is SSL/TLS encrypted.
Your personal data will not be transmitted to third parties for purposes other than those specified in section 3.

If you wish to order products via our website as a guest or as a registered customer, we process the following mandatory information:

Surname, first name, surname,
A valid e-mail address,
Invoice and delivery address
depending on the payment method you have chosen, payment details (e.g. credit card number)

This data is processed • in order to be able to identify you as our contractual partner; • to check the plausibility of the data entered; • to process payment and to dispatch your order; • for advertising purposes and, where applicable, to personalise advertising campaigns. for the personalisation of advertising measures; • for the processing of any existing warranty claims and the assertion of any claims against you. 

The personal data processed by us for the order will be stored until the expiry of the legal warranty obligation and then automatically deleted, unless we are required to delete the data in accordance with Article 6 (1) sentence 1 lit. c DSGVO, we are obliged to store your data for a longer period of time due to tax and commercial law duties of supervision and documentation (from HGB, StGB or AO) or you have consented to further storage according to Art. 6 para. 1 p. 1 lit. a DSGVO.

3. SHARING OF DATA

Your personal data will not be disclosed to third parties for purposes other than those listed below.

We will not disclose your personal data to third parties for purposes other than those listed below.

We only disclose your personal data to third parties if:

You have given your express consent to this in accordance with Art. 6 Para. 1 Sentence 1 lit. a DSGVO
the disclosure is necessary in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO for the assertion, exercise or defence of legal claims and there is no reason to assume that you have an overriding legitimate interest in the non-disclosure of your data
there is a legal obligation for the disclosure according to Art. 6 para. 1 sentence 1 lit. c DSGVO, as well as
this is legally permissible and necessary according to Art. 6 para. 1 sentence 1 lit. b DSGVO for the processing of contractual relationships with you

4. COOKIES

We use cookies on our site. These are small files that are automatically created by your browser and stored on your end device (laptop, tablet, smartphone or similar) when you visit our site. Cookies do not cause any damage to your end device and do not contain any viruses, Trojans or other malware.

In the cookie, information is stored that arises in connection with the specific end device used. However, this does not mean that we gain direct knowledge of your identity.

On the one hand, the use of cookies serves to make the use of our offer more pleasant for you. We use so-called session cookies to recognise that you have already visited individual pages of our website. These are automatically deleted after you leave our site.

In addition, in order to optimise user-friendliness, we also use temporary cookies that are stored on your terminal device for a certain fixed period of time. If you visit our site again to use our services, it is automatically recognised that you have already been with us and which entries and settings you have made so that you do not have to enter them again.

The data processed in this way are necessary for the above-mentioned purposes to protect our legitimate interests and the interests of third parties in accordance with Art. 6 (1) sentence 1 lit. f DSGVO.

Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or a message always appears before a new cookie is created. However, the complete deactivation of cookies may mean that you cannot use all the functions of our website.

5. RIGHT OF EXPRESSION, REVOCATION AND DISCLAIMER

You have the right:

In accordance with Art. 15 DSGVO, you have the right to request information about your personal data processed by us. In particular, you can request information about the purposes of processing, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the nature of the data and the nature of the processing; You may also request information about the existence of automated decision-making, including profiling, and, where applicable, detailed information about such decision-making.
In accordance with Art. 16 DSGVO, to demand without delay the correction of incorrect or completion of your personal data stored by us;
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in accordance with Art. 17 DSGVO, to demand the deletion of your personal data stored by us, unless the processing is necessary for the exercise of the right to freedom of opinion and information, to comply with a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims;
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in accordance with Art. 18 DSGVO to restrict the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its deletion and we no longer need the data, but you need it to assert, exercise or defend legal claims or you object to the processing of your personal data pursuant to Art. 21 DSGVO. 21 DSGVO against the processing;
In accordance with Art. 20 DSGVO, to receive your personal data that you have provided us with in a structured, valid and machine-readable format or to request the transfer to another controller;
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In accordance with Art. 7 (3) DSGVO, you may revoke your consent at any time. This means that we may no longer process the data based on this consent in the future and
may no longer process the data based on this consent in the future.
RIGHT OF OBJECTION
If your personal data is processed on the basis of legitimate interests pursuant to Art. 6 Para. 1 Sentence 1 lit. f DSGVO, you have the right to object to the processing of your personal data pursuant to Art. 21 DSGVO, insofar as there are grounds for doing so that arise from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right of objection, which will be implemented by us without specifying a particular situation.
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If you wish to exercise your right of withdrawal or objection, an email to info@zerresstore.com or info@zerresretail.de will suffice.

Please also contact us at the above contact details if you assert your right to information, correction or deletion of your stored personal data against us or revoke a given consent to the collection, processing and/or use of personal data.
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If you have any questions regarding the collection, processing and use of your personal data, please contact us.

6. UPDATE AND AMENDMENT OF THIS DATA PROTECTION STATEMENT

This data protection statement is currently valid and has the status of March 2021.

Due to the further development of our website and offers on it or due to changed legal or official requirements, it may become necessary to amend this data protection statement. You can access and print out the current data protection statement at any time on the Website at https: zerresretail.de/datenschutz or https: zerresstore.com/datenschutz.

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