Shipping and payment conditions

Shipping information

.for the launch of our webshop.

We only ship within Germany and to the listed EU countries

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All deliveries are subject to shipping costs, insofar as these are shown in the order process. Deliveries within Germany are free of charge until further notice for the introduction of the webshop. As a rule, the shipping costs to the listed EU countries amount to 5.00 euros.

Payment methods

The following payment options are available to you in the online shop:

- Credit card
Payment can be made by credit card (VISA/MASTERCARD including MAESTRO). We reserve the right to check the validity of the credit card, the creditworthiness and the correctness of the customer's address data and to make the acceptance of the order dependent on the result of the check. The transaction currency is EURO and your card will be charged on the day the order is completed. The invoice text (descriptor) „www.zerresstore.com“ will be displayed on your credit card invoice. In the event of a return, the amount to be refunded will be credited to your credit card account after the return has been checked and processed. The transmission of your payment data is SSL/TLS encrypted.

In order to increase the security of your credit card payment on the Internet, the 3D Secure procedure (two-factor authentication „Verified by Visa/Mastercard Identity Check“) is used. By checking two independent security features, it is guaranteed that a payment on the Internet can only be made by you. Depending on the bank, this can be, for example, a fingerprint scan in a banking app or a one-time SMS password.

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- Giropay
In order to use the giropay payment method, you need a current account activated for online banking via PIN/TAN procedure. In addition, the participation of your bank in the giropay procedure is a prerequisite. 
With the giropay payment method, you make an online transfer in the online banking environment of your credit institution.

- PayPal
In order to use the PayPal payment method, you must have a PayPal account. You can open this account on the PayPal website at www.paypal.de/anmeldung. If you select the PayPal payment method, you will be redirected to your PayPal page. The payment is made directly via your bank or credit card details stored at PayPal without having to re-enter them. Your bank or credit card details are therefore only stored at PayPal and do not have to be sent over the Internet every time you make an online purchase.

Immediately.

- Sofortüberweisung.de
Sofortueberweisung.de is a direct transfer method. You can easily make a bank transfer via your online banking account during the order process. As with online banking, you need a PIN and TAN - neither we nor third parties have access to your data thanks to the encryption technology that your bank also uses.

- Online gift voucher
Payment can be made using a Zerres Store online gift voucher. Please enter the voucher code printed on the gift voucher in the payment process. If the value of the shopping basket exceeds the balance of your gift voucher, select an additional payment method to pay the remaining amount. Only one gift voucher can be redeemed per order.
In the event of a return, any amounts due on the gift voucher will be refunded. Therefore, please ensure that you store your gift voucher for a sufficiently long period. In the event of a return, we will proceed as follows:
If it is a partial return, your gift voucher will be debited as far as possible and you will receive your credit via the second selected payment method. If the credit exceeds the amount of the second selected payment method, a partial credit will be made to the gift voucher. In the case of a full return, the amount will be refunded in the same way as the payment method.

We have entrusted PAYONE GmbH, Lyoner Straße 9, 60528 Frankfurt/Main, Germany | HRB 116860 | Geschäftsfhrer: Niklaus Santschi, Frank Hartmann, Björn Hoffmeyer, Roland Schaar, Chairman of the Supervisory Board: Ottmar Bloching with the processing of payments (credit card payment (Visa, Master/Maestro-Card), paypal, giropay, Sofort-Online-Überweisung).

Restriction of payment methods and late payment
We reserve the right, depending on the result of the verification of your data (identity and creditworthiness check), to allow only certain payment methods.